As India’s banking sector continues to digitize at record pace, the next wave of disruption is already knocking at the door — Generative Artificial Intelligence (GenAI). From customer service chatbots and risk management to compliance automation and predictive analytics, GenAI offers immense potential. Yet, for India’s banking giants, embracing it is not just about staying competitive — it’s about navigating a complex maze of regulatory uncertainty, data privacy, and ethical considerations.
A Sector Ripe for Transformation
Over the past decade, Indian banks have aggressively adopted digital technologies — UPI, AI-based credit scoring, paperless KYC, and mobile-first banking have all redefi
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